Customer Testimonials
I already gave Nissan 5 stars. Not sure why I keep getting this request. They are great all around. No issues no complaints. Things were great.
Southlake Nissan company I brought my vehicle for oil change without dent at the rear upper part, now there was huge dent at the v
I was very satisfied for the work done on my vehicle, I’m been coming to this dealership since the year of 2000. Just keep up excellent service
Randy is an excellent service manager and people person. He makes everyone feel special. Thank you Randy for making me feel Special. It because of you and the service department that I will continue to buy Nissans.
My issues are always resolved in a timely manner. They are always willing to work with me on what is needed to make sure I'm not inconvenienced.
Will Broughton was very courteous knowledgeable of any questions i had. He was very patient with the decision of vehicle i wanted. He was not pushy at all.
I can always depend on Randy and the service department in my time of need with my truck. I want to personally thank the service department. Kerp doing a great job.
Will was very knowledgeable and very helpful during my decision of purchase. Also helped with any questions I had. I was very satisfied with vehicle I chosed.
Always outstanding. Recently purchased another new Murano from Southlake. We stay with them due to the service department under control of Randy. Just took it back for first checkout after purchase,. They are reliable, professional and treat you do well. We purchased from Kyle. Great prices and so easy to deal with. Reason we have purchased almost all of our vehicles since coming to CP in 1970. Would recommend to all.
Service was faster than expected...I absolutely love Randy and Brian...they make me feel like family...those guys should get a raise or a promotion or Something
Our salesperson, Troy, was outstanding! He listened, was not very pushy and worked to get us what we wanted. So happy to be his first sale on the job!
The guys were courteous and professional. I received a great deal and I will definitely refer them to others. I love my car so much!
The service department has professional and courteous staff who communicate services well. Randy, Brian and Ryan are always friendly and helpful. The services are completed properly and within reasonable time.
Service team is always friendly and takes care of all my needs! They are there to answer any questions I have regarding my cars problems.
Friendly atmosphere- service reps/technicians very thorough when discussing service making sure you understand all the work involved and costs involved Check out smooth - reps wait til completed and personally show u your vehicle
Great customer service!!!! All ways a pleasure coming there. South lake Nissan you rock!!!!!!!!!!!! I’ve been doing business with Southlake Nissan for years. Thanks Randy
Love this dealership. Especially the service department. Great service.very professional and friendly. Bought Nissan cars and am delighted with all of them. Very dependable.
It's good feeling to know, that when I go the dealership my reason for being there will be taken care, and if it's not, my buddy Randy WILL make sure I'm taken care of.
I’m never disappointed. Randy and his team are the best when it comes to service. Randy seems to know every customer by name which makes it feel more like family rather than a customer.Randy sets the motto that every company should have.
Everyone was very helpful and friendly! The sales guy Adam and the finance guy Mike were great!!! They really went out of their way to help us!!
The service department is the best. Rand and Brian helped me with features on my truck that I didn't know about. I am so grateful for them.
I would like to thank Will. I came in overwhelmed and stressed out but he made my day by helping me out with my 2020 rogue sport. Also sales manager for paying my tow.
Good fast service , curtesy team , experience costumers service they explain to you your car problem and makes you aware what’s need to be done right a way and what is need to be done next ,,,,
Great service and friendly and knowledgeable staff. Never a problem. Always helpful and letting you know if there are any other problems or future service is needed.
Amazing as always. They never try to sell me work or suggest other work. I brought my car in and they couldn't find and issue and didn't charge me. Some real honest guys.
The Service Manager, Randy, is the best and his staff are top notch. Best in th e area! 5hey are the reason I have been going business with Southlake Nissan since 1993.
Been coming here for 5+ yrs. Bought 2 New and 2 used. Always been a pleasure. Everything from Service has been Awesome! Love they have Courtsey Cars now. Keep up the great work by all
I have been a customer of the Southlake Nissan service department for over 14 years. Since Randy Kawanna became the manager the service department is excellent.
We really enjoyed our experience of purchasing a vehicle with Will at Southlake Nissan. He was patient, kind, and very helpful during our visit and purchase of a Rogue! He gave us a great price and plenty of time to look over the options available to us. It was a fun experience!
The service department at Southlake Nissan was very helpful in the replacement of my battery. Nick was very knowledgeable and professional. I would give Nick an A plus rating.
Awesome service department. They are thorough when explaining what needs to be done and have it done in a timely manner. Very friendly. Great customer service.
Great dealership. Very professional and courteous. Salesman David Whelan was great to deal with and very courteous and professional. Also the service department staff were very friendly and professional especially Randy.
The customer service I receivedwas excellent! Every staff member I had encountered was very personable and exceeded my expectations. No pressure and made the process bearable.
They were quick and very friendly and also very knowledgeable! The place was very clean and my car is running very well! Thank you, Patti
I was treated very very well. with respect and kindness.our salesperson and loan officer were very great to work with. definitely a great wxperience
Randy always make service feel like a family visit. It seems he has a personal relationship with all of his customers. He’s never seems stressed or make you feel like you’re a number.! By far the best!!
Really like the fact that the salesman went out the way. Now I know that gets a commission from each sale and maybe it was just for a sale but his help seemed genuine and I am happy that he really tried to make something happen when things seemed bleak.
Service department top notch! Courteous, friendly and professional. They get the job done in a timely manner and even take the time to wash your vehicle!!
Great facility overall. Easy entrance for service. Appointment was on time as stated which was a huge plus. Customer waiting area is small and outdated
The finance manager was great! The sales person was helpful. Easy, quick and we got a great car! We will definitely come back to purchase another car. We can’t imagine purchasing a vehicle from anyone else! Thank you, Greg Chip and team!
The services that was provided was good. They took the time to show me around and talk to me and actually provided great customer service
I had a great overall experience and they handled a misunderstanding perfectly I would highly recommend Southlake Nissan as the dealership to buy your next vehicle from very satisfied!
Extremely satisfied with the service, knowledge, and overall friendliness of the complete service team, part's dept. & the cashier's. They went above and beyond to ensure that I received the correct parts, and complete the job correctly and professionally. YOU-GUYS-R-AWESOME!!! & Ladies too! Thanks again, MJ
Terrible work done to my car. During belt replacement stripped bolt on tensioner pulley. All plastics reinstalled incorrectly in passengers fender well. 4 snap pins broke, 2 missing, 1 screw missing and 4 screws stripped out. Can’t believe a professional work on my 2015 Nissan Rogue. I’m very disappointed *** Randy called 1/21 to make it right. Will change review rating once work is completed Saturday 1/23 UPDATE! Saturday 1/23 Randy got my Nissan Rogue in and made sure my vehicle was COMPLETELY TAKEN CARE OF. He went above and beyond! He installed a brand new tensioner, Mobil 1 synthetic oil change and replaced every broken tab and ...
The level mof service exceeded my expectation. Friendly staff. I filled out paperwork online and showed up to the dealership with the car ready to test drive. Less than 2 hours later, I left with a 2021 Rogue! I will recommend your dealership to my family and friends!!
Great customer service from the Service Department. Team is always very professional and attentive. Work is completed by the quoted amount of time, usually esrlier
Southlake Nissan is a great dealership. You are greeted everytime to go there. Fir service the manager greets you by first name. They explain everything to detail. Great place to go back too. Thank you!
Very knowledgeable service staff. Worked with us solving a unique problem. Went above and beyond in finding a solution for a damaged vin plate. Thank you.
We went in and were very happy with the amount of customer service and support. We love our new nissian kick never owned a nissian but very happy with it. David helped us get our trade and test drive a few vehicles . We will return and hopefully buy another vehicle next year.
Awesome. Service Team has Superior Customer service. I walk away feeling like a valued customer every time. I highly recommend this dealership for all your car needs. Thank you Randy, Brian and everyone at the service team
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Everyone from the awesome Service Manager Randy as well as Randy, Bryan, andctge others I encountered during my recent visits were professional and knowledgeable. The cashiers were very polite also. I got the sense that they take pride in their work and want to satisfy the customer. As consumers we always value a great experience and Southlake Nissan delivers.
I have been dealing with Southlake Nissan for 12 years, and this was one of the best experiences I’ve had. I was very pleased.
Nissan did a good job fitting my car into their schedule while they were doing a check on my sensor for a collision check. They were about to do both a tire rotation and oil change.
I very satisfied about this business. Appointment was on time. The staffs were very friendly. Overall I’m an happy customer. Will be going back for service again
I am so thankful for the service department. They are always there for me when needed. I had a problem and it was fixed. When they said it would.
Always feel like family. The service is a well oiled machine. Feels great being able to see my vehicle being worked on. The garage area is always clean and neat.
This was our first time coming to Southlake Nissan and we were very happy with the service from everyone there. Audrey Love was a great help and so pleasant and professional, explaining all the details of our new 2020 Kicks. Everyone we were introduced to by Audrey L. was also very friendly and helpful. She also showed us around the dealership so we would be familiar with our next visit to the service department for the 1000 mile checkup and then our oil change. We will definitely recommend your dealership and Audrey to our family and friends.
Met me as soon as I pulled in, processed the initial paperwork in a friendly covid safe manner. Another great experience with the service team
Everyone was very friendly. After the price was discussed and handed over to the financier, warranties were presented. I feel this should have been presented when discussing price.
I have been a loyal Nissan customer since 1992. The Nissan service department does an outstanding job! Thank you Randy and the service team. Happy New Year!
The sales staff was a pleasure to work with. They were very attentive and got the job done. I am very happy with my new lease.
Mr. Will made my buying experience a lot of fun.. Thanks Mr. Will I will most definitely be back to see you here at Southlake..
I love this dealership. The service department has a great team of guys. The manager Randy is always kind and very helpful. When I come in for service, he’s always polite and make sure everything I need is taken care of.
The entire experience was easy and seamless. Every person I dealt with was professional and friendly. The dealership is well organized facility. Just had my first service experience too and that was again easy and pain free!
Simply outstanding. Wife and since coming up to Crown Point in 1970 have purchased almost all of our vehicles from Southlake. And, just purchases a new 2020 Nissan Murano Platinum. Quality is top of the line. And, service department is the strength of the site under direction of Randy. Worked with Jim and Kyle for recent purchase. Would always recommend highly to all. Says much since wife and I are former retired teachers at CPHS for 40 years each.
Excellent service I always go there because they get everything done that I need I don’t go nowhere else hospitality is great thank you again
This was the best car buying experience. I have been a Nissan owner since 2008 and was in the market for a new vehicle. I decided to stay with Nissan because of the quality I've experienced with the make. Dave Whelan was our sales rep and had us in and out with our new vehicle in less time than I had anticipated. He answered every question and made sure we felt confident with our purchase. The whole experience was great from having Dixie schedule our appointment, Dave arranging the sale of the vehicle, and the finance person who's name ...
They are ALWAYS fab!!!! I have been going here for 25 years. They do all my repairs, I trust them with my baby. They will even drop me off at home if I can't wait for them to finish.
Outstanding dealership with top quality products and extremely professional staff. Easily top dealership in NW Indiana. Recommend highly to all. Reason we have purchased vehicles from this site since coming to Cp.
I was in and out as promised. Great Service. I will continue to use this sevice center. Always nice and clean. They used social distancing rules..
I bought my truck from here 10 years ago and this is the only place I will EVER take it for service ! Great group of guys and always feel like family when I come here !!
Randy, Bryan, Brian, and the rest of the Customer Service crew are great to work with. They make sure the work necessary gets done well. It's nice seeing that some WHS grads are working in the shop too!
Working with Southlake Nissan and Audrey Love was a great experience. Audrey was a pleasure to work with. From the moment I walked in the dealership, Audrey was very helpful with the process of purchasing a new car, from start to finish. Friendly and helpful through out the entire process. Thank you Southlake Nissan and especially Audrey!
I’m always satisfied with the service I receive at SouthLake Nissan. Everyone is friendly and helpful, and the service is excellent. They never try and sale you something you don’t need and the service is affordable.
I picked up my New 2021 Rogue and Kyle walked me thru all of the gadgets on my new vehicle (even stayed after hours to help me). This is my second leased vehicle at this Dealership and I will continue to utilize their service.
First 9ff do NOT ask my opinion then dictate how much I have to write! I live this dealership and wouldn't consider going anywhere else!
Love Nisan to the max. They always take care of me and get me in and out very fast every visit. I would not change having them on my side for anyone.
From our arrival on a rainy Saturday night, the Southlake sales force was very professional, helpful and reassuring to us as we were looking to see what was available to us. Audrey Love, an excellent sales person, did outstanding work for us and we left that evening after trading in our 2015 Nissan Altima with a new 2020 Nissan Murano. Couldn't be happier with the car or the management of Southlake
Very quick and great service always get me in when needed right away.Very nice gentlemen in service area.Always listen to complaints about car.
Friendly, courteous and compassionate. They listen and care about their customers. I will recommend them to others and will do more business with them. Love them!
I want to thank the service department Randy Kawanna and staff for everything for keeping my vehicle running as efficient as possible. The team is very helpful and responsive. Thank you!
Randy, the service manager went above and beyond. He dug through my trunk, which was stuffed full of my work materials, to get into the spare tire area to find my lug nut lock. 2 other people told me that it wasn’t in there! I really appreciated him finding it for me! He also brought it to me, so I could put it in my glove box, for emergencies! When the service on my vehicle was complete, he escorted me to the cashier, then out to my car. It was honestly the best vehicle service I have ever had!
I had a wonderful experience. Randy was very professional, pleasant and knowledgeable. The service was prompt and when I picked up my car the young man who helped me and the cashier were very courteous. She was even celebrating her birthday with my favorite color. Thanks again!
Excellent customer service from David Whelan! Very happy we chose this dealership to purchase our new Murano! Will definitely recommend to others looking to buy a new car!
I always bring my car for service here and haven’t noticed had any issues. I would suggest that staff wear masks during this time though
I continue to receive outstanding service based on my advisor’s recommendation. Randy is a model to follow I will continue to buy mutants very pleased. CRT cut car
Very friendly staff all around from the sales, finance and service departments. Audrey Love was our saleswoman and was very helpful in the purchase of a used vehicle. Ryan in service department was great to work with. No complaints, would highly recommend Southlake for your car/truck purchase.
The guy that I worked with was kind, respectful, knowledgeable, and professional. I appreciated his help and his guidance in taking the best care of me and my car!
We are returning customers, daughter also purchased a car from you, father leased several cars from you. We love the service and appreciate everything that you do
Great service Was quicker than til which is always a good thing. And the gentleman who waited on me was very kind Thank you again
They were very well organized. with me being young they made sure I understood everything that was happening. they worked with me very much and it made the experience better.
Southlake Nissan is the best. The staff is courteous, professional and friendly. They take the time to explain all services recommended in layman's terms. No question is silly, they understand that not everyone knows about cars.
Randy helped me get my versa back on the road. He displayed nothing but awesome top of the line customer service from the first time I contacted Nissan service department all the way until my service was completed!! Randy is the best!!
Firstly, I was able to change my appointment and come in earlier. It took about an hour to assess the tire issue and repair it. The price was reasonable. The staff was great and kept me informed as to the issue and the probable wait. Thank you!
Randy was very accomadting and overall staff is very attentive. Everytime we come in for our maintenance oil change we could not ask for better service!
It took an hour and a half for an oil change and tire rotation. My alignment is off after the tire rotation. I needed an assessment done but didn’t have time to stay longer. I’ll have to schedule for another time.
I am always satisfied with the customer service. They are truly professional and kind to their customers. They keep you informed on what's going on with your car.
Randy went far and beyond to give us great customer service. Our vehicle returned with perfect repairs and we we're completely satisfied. Thank you
The service was performed within the amount of time promised. The chairs were socially distanced in the waiting area, all the customers wore masks. Service and billing departments were friendly and helpful.
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