Customer Testimonials

Teagan was great to work with- he was courteous, knowledgeable, and very helpful. I feel like we got the right price on our new vehicle and the sale of our trade-in. I’d recommend them to anyone!

Kelvin was great the process was fast and easy. If your ever need help on getting a vehicle ask for him he we take care of you

Melissa was an exceptional salesperson. She took her time, and got us a phenomenal deal for our trade-in and new vehicle.

I am a first time buyer. They’ve gone above and beyond to make sure I was able to leave with a good car!

Very good timely service. They said my service would take ninety minutes and that's exactly when my car was ready.

Melissa was awesome!!

Melissa and Teagan were wonderful. Sam, the sales manager, really helped work with me and all were fully transparent

Just got a Nissan pathfinder platinum 2026! After going through all options, Jacob southlake Nissan was big help making my final decision, and I am very greatful for it. I would highly recommend him and southlake Nissan.

Great service we are very happy with our new Pathfinder. Special thanks to finance manager Jim who found us additional savings beyond the great deal we were expecting.

Are salesmen Joey was great. I love my new pathfinder

Just bought a car from Southlake Nissian Melissa worked with us and helped us get a great price on a 2027 Nissan!! She was very polite, helpful and made it her goal to get us in and out, so if you’re looking for great customer service, be sure to ask specifically for Melissa!!

Will customer service was excellent very knowledgeable. Got me approved and very helpful

Melissa was great. Ask for Melissa when you get there.

Good at diagnosing my vehicle

OMG !!! Thank you Will for my first Brand New Car, He was allsome, he made me feel so comfortable and the process went smooth . Thanks

Thank you Will for your awesome customer service. I love my new car.

We have purchased our last five vehicles from Joey and refer everyone we know to him. They care about their clients not just making the sale. Thanks for your integrity!!

Buyer beware. Southlake Nissan contacted me about renewing my lease early. This is my 4th lease and I was always told if I renew with another Nissan, they would wave the miles. Not this time (found out with a large invoice a month later). Left several messages for the sales manager and no call back. Just lost a Nissan buyer for life. Since I cannot reply to your response I will add it here. That is a lie! I have returned leases there in the past with over miles and did not pay for the miles. I asked Nissan finance ... Read More

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Google - Oct 12, 2026

Buyer beware. Southlake Nissan contacted me about renewing my lease early. This is my 4th lease and I was always told if I renew with another Nissan, they would wave the miles. Not this time (found out with a large invoice a month later). Left several messages for the sales manager and no call back. Just lost a Nissan buyer for life. Since I cannot reply to your response I will add it here. That is a lie! I have returned leases there in the past with over miles and did not pay for the miles. I asked Nissan finance and they said before you bought out the lease and this time you just returned it on your end so the miles were not covered. Guess who found out the hard way????? Just solidifies my buyer beware.....

Jim and Branden were great to work with!!

Jacob was amazing, helpful and patient. Sam and Jim also made this an easy experience. Thank you everyone!!

Good low pressure salesperson & large selection of vehicles. 🚗 🙂

I really feel welcomed when I come to South Lake Nissan in Merrillville. I purchased 4 new tires in April & just recently I've had to get air 3x's in one of my tires. I stopped in the Nissan Chesterton location & explain that I've had to put air in my tire 3x's & if they could find out if it was a problem ( it was close to closing) the lady at the service desk was soooo rude, ( she didn't even speak) she said she couldn't look up my info. I said I went to ... Read More

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Google - Oct 6, 2026

I really feel welcomed when I come to South Lake Nissan in Merrillville. I purchased 4 new tires in April & just recently I've had to get air 3x's in one of my tires. I stopped in the Nissan Chesterton location & explain that I've had to put air in my tire 3x's & if they could find out if it was a problem ( it was close to closing) the lady at the service desk was soooo rude, ( she didn't even speak) she said she couldn't look up my info. I said I went to the Merrillville location, She wouldn't even call the Merrillville location. I called, spoke with Justin, explained the situation to him. Justin asked what does she mean she can't look you up? Let me speak to her.He told the lady to patch if needed, or give me a new tire. I needed a new tire, she couldn't get the tire in( she didn't know when she could get it). I called Justin at the Merrillville location, not only did he order the tire, he called me the next day to let me know to come in. Justin was great in this stressful situation. I would NEVER recommend ANYONE to go to the Chesterton location. Thank you Justin for ALLLLL of your help. Also, none of the employees I came in contact with smiled or even said hello. EVERYONE at the Merrillville location spoke, smiled, offered coffee & refreshments. They were really nice.

Had an appointment for a check engine light on my Nissan rogue and left the dealership with a new Nissan rogue 😁 Thanks to Jacob Flores for making the whole process possible! Good deals, and saved tons of money. Everybody is so welcoming, nice and professional. I definitely recommend this dealership to anyone. 😊🙏

Did not have the car in stock, but was able to locate. Friendly staff

Branden Terry was great, after working a long 12 hour shift he fixed my house too.

Branden was great to work with, extremely knowledgeable, easy going, and helpful. second car i've gotten at Southlake Nissan, and they've been great every step of the way. Thank you, Branden!

Will just sold me my new 2026 Nissan Pathfinder and it was a fast and smooth experience!

Great experience with Jacob our sales person.

Branden did a great job and made my experience fantastic. Thank You

Great experience with Branden

Jacob Flores did a fantastic job! Great service all around!

Mark Szydlo, the new Service Manager and Brian in their service department were extremely efficient and communicative! I took my 2012 Cadillac in for some new tires and some other detailing and they went above and beyond expectations! I highly recommend their service department for all your car needs and not just Nissan.

Jacob the absolute freaking goat, 11/10, helped me find an incredible car well within my financial limits

The sales rep Branden went above and beyond to locate and deliver the vehicle we had requested

This dealer really makes you feel like family excelente service. Jacob the sales consultant was very nice, and the manager Sam really pulled through for us.

Will just sold me my new car. Overall very helpful and efficient. he made the whole visit short and sweet!

Jacob was great to work with! He made the entire car-buying process easy, stress-free, and enjoyable. He was friendly, helpful, and made sure I felt comfortable throughout the whole process. Definitely recommend asking for Jacob!

Will just sold me my 8th Nissan. It was a pleasure working with him and the entire dealership.

Jacob Flores was wonderful when we bought our brand new rogue 2026. He answered all our questions. He understood all of our concerns And negotiated well. We are very grateful. I highly recommend jacob Flores at Southlake Nissan!

Jacob Flores. Is awesome to deal with.i would recomend him and the dealership to all my friends

Thank you Jacob Flores for all the help. You were great.

I just wanted to come on here and say how much we appreciated the service at Southlake Nissan. Our representative was Carlos Maldonado! We were early, and we had our granddaughter with us. We came for an oil change, because we received a wonderful coupon in the mail for $29.99. We really needed that break, especially after the power outage we had. He was so nice! We had our granddaughter’s stroller, but I forgot how to open it!🤦🏾‍♀️ He had just showed us photos of his twins, they were so cute! Then I felt so old having to ask him ... Read More

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Google - Sep 5, 2026

I just wanted to come on here and say how much we appreciated the service at Southlake Nissan. Our representative was Carlos Maldonado! We were early, and we had our granddaughter with us. We came for an oil change, because we received a wonderful coupon in the mail for $29.99. We really needed that break, especially after the power outage we had. He was so nice! We had our granddaughter’s stroller, but I forgot how to open it!🤦🏾‍♀️ He had just showed us photos of his twins, they were so cute! Then I felt so old having to ask him how to open the stroller!😂 He didn’t hesitate to help though! We really appreciated it! He let us know it would be about an hour and a half, which is not too bad, and it was just as he said! Also, when people send coupons, it ends up you pay more than what was said. This was not the case. The service was wonderful, and we will definitely be back! Thanks for the A1 service!! He definitely went above and beyond!☺️

Branden was a great help and very kind. Willing to find all information needed.

Will got my Nissan Altima for me

Braden was very helpful good salesman!

Awesome

We had a great experience until we got to the finance manager who berated us to buy extended warranty. We were met with profanity and intimidation. Shocking this employee is permitted to behave in this manner toward a customer. Extremely disturbing and unacceptable behavior. Our salesman Jacob was outstanding throughout the entire process. Unfortunately the finance manager destroyed our experience.

Absolutely horrible service my murano under warranty would not start and I had it towed to southlake nissan after having the vehicle for almost a week they could not tell me whats wrong with it though said it just started working then wanted to charge me an astronomical amount even though they could not tell me what is wrong with it. Vehicle now runs rough with a check engine light. Had my son in law who is a nissan master mechanic at a different nissan dealer opened the hood and instantly saw the engine cover missing with the intake duct ... Read More

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Google - Jul 13, 2026

Absolutely horrible service my murano under warranty would not start and I had it towed to southlake nissan after having the vehicle for almost a week they could not tell me whats wrong with it though said it just started working then wanted to charge me an astronomical amount even though they could not tell me what is wrong with it. Vehicle now runs rough with a check engine light. Had my son in law who is a nissan master mechanic at a different nissan dealer opened the hood and instantly saw the engine cover missing with the intake duct work also missing and intake boot hose not attached not to mention the fuel line lock not installed creating a fire risk. Legal action will be taken against these crooks

Ladies! RUN!! Avoid this place!!! (I am posting this real review for the real reviewer, this is her firsthand experience!) I went to Southlake Nissan intending to purchase a Nissan Rogue Dark Armor that I had seen advertised online. Declan was the sales associate assisting me. When he pulled a vehicle around for a test drive, I was informed that it was actually $1,000 more expensive than the one listed online. I was told the difference was “only about $20 more a month” in payment. However, my concern was never about the monthly payment amount—it was about the total purchase price ... Read More

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Google - Jun 30, 2026

Ladies! RUN!! Avoid this place!!! (I am posting this real review for the real reviewer, this is her firsthand experience!) I went to Southlake Nissan intending to purchase a Nissan Rogue Dark Armor that I had seen advertised online. Declan was the sales associate assisting me. When he pulled a vehicle around for a test drive, I was informed that it was actually $1,000 more expensive than the one listed online. I was told the difference was “only about $20 more a month” in payment. However, my concern was never about the monthly payment amount—it was about the total purchase price being $1,000 higher than what I had come in expecting to pay. Apparently, the vehicle advertised online was no longer available, and the dealership had acquired a different one from another dealership that included AWD, increasing the price by approximately $1,000. Because I didn’t want to waste anyone’s time, I asked Declan if they would be willing to honor the out-the-door price that was listed on Southlake Nissan’s website for the vehicle I had originally come to purchase. Instead of discussing the vehicle price, he began asking about my credit score. I explained that I was simply asking for an out-the-door price on the vehicle and that my credit score had nothing to do with that request. He appeared frustrated or annoyed and said he needed to speak with the manager. While waiting in his glass office with the door open, I could clearly hear the conversation taking place at the main desk nearby. As Declan walked over, I heard him say, “abandon ship.” Maybe it was a joke or maybe it meant something else, but given the circumstances it certainly felt as though he was referring to me as a difficult customer or someone he didn’t want to deal with. As the conversation continued, I heard one of the men say something along the lines of “slap her into shape” or “slap her into line.” I could also hear Declan speaking about me in an annoyed tone. At that point, I was torn between staying to hear what else was being said or simply leaving. Ultimately, I chose to leave rather than continue sitting there feeling embarrassed and disrespected. Before leaving, I did make it known that whether they realized it or not, their conversation could be clearly heard from the office and that I found the comments unprofessional and disrespectful. I left the dealership upset and disappointed. No one came after me or attempted to address the situation in person. The manager later called me twice, and when I answered the second call, his primary concern seemed to be determining exactly what I had heard rather than asking if I was okay, apologizing for the experience, or asking what had happened from my perspective. I can’t help but wonder why anyone thought it was acceptable to speak that way about a customer. Was it my tattoos? Was it because I’m a woman? I honestly don’t know, but regardless of the reason, it hurt. I walked into the dealership that day fully intending to buy a vehicle and give my paid-off car to my son. Instead, I left feeling upset, disrespected, and with a sick feeling in my stomach. I had been excited to purchase a Nissan, but after this experience, I’m not even sure I want to purchase one. Management! If Declan is still employed, that means you stand behind this vulgar behavior. How disgusting! This review is being shared. I hope it goes viral online.

5 stars for Leighton Johnson at Southlake Mitsubishi! He was friendly, professional, and made the entire car-buying process easy and enjoyable. No pressure, great communication, and excellent customer service. I couldn't be happier with my experience and highly recommend working with Leighton if you're looking for a new vehicle!

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Will was fantastic to work with! He was friendly, professional, and made the entire car-buying experience easy and stress-free. He answered all my questions, never made me feel pressured, and truly went above and beyond to help. I highly recommend asking for Will if you’re visiting Nissan. Great customer service!

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Great customer service! Appreciate you Josh highly recommend , if you are looking for a car Josh is the person to see !

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⭐☆☆☆☆ If I could give Southlake Nissan zero stars, I would. This was by far the worst service experience I have ever had with a dealership. I brought my truck in expecting professional service and honest communication. Instead, the service department performed work that I never authorized, and that work ended up damaging my truck. What happened next was even more disappointing. Rather than taking responsibility for their mistake, they refused to make the situation right. I was left dealing with the damage, the inconvenience, and the frustration while Southlake Nissan offered no meaningful resolution. A dealership should never perform work ... Read More

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Google - Jun 4, 2026

⭐☆☆☆☆ If I could give Southlake Nissan zero stars, I would. This was by far the worst service experience I have ever had with a dealership. I brought my truck in expecting professional service and honest communication. Instead, the service department performed work that I never authorized, and that work ended up damaging my truck. What happened next was even more disappointing. Rather than taking responsibility for their mistake, they refused to make the situation right. I was left dealing with the damage, the inconvenience, and the frustration while Southlake Nissan offered no meaningful resolution. A dealership should never perform work without a customer's approval. When that unauthorized work causes damage, the dealership should step up and correct the problem. Southlake Nissan did neither. The complete lack of accountability and customer care was shocking. I trusted them with my vehicle and deeply regret it. Based on my experience, I would strongly advise anyone considering service at Southlake Nissan to think twice. There are plenty of shops that value their customers and stand behind their work. Unfortunately, that was not my experience here.

Was in touch with sales representative Shannon about a Nissan Armada. Extremely poor attitude and very inattentive. Absentee sales rep

This dealership made me want to rip my hair out every single time I had to deal with them. Unfortunately, they're the only Mitsubishi service center in the area, so I felt stuck going there. I live 30 minutes away, and on more than one occasion I had to make an extra trip back because they forgot to perform a service I specifically requested. My most recent visit was for a simple oil change, and suddenly I was told there were a bunch of issues with my car. That's pretty concerning considering I bring my vehicle in on a ... Read More

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Google - Jun 2, 2026

This dealership made me want to rip my hair out every single time I had to deal with them. Unfortunately, they're the only Mitsubishi service center in the area, so I felt stuck going there. I live 30 minutes away, and on more than one occasion I had to make an extra trip back because they forgot to perform a service I specifically requested. My most recent visit was for a simple oil change, and suddenly I was told there were a bunch of issues with my car. That's pretty concerning considering I bring my vehicle in on a strict maintenance schedule and have always relied on them to keep me informed. It makes me seriously question whether they were actually performing the multi-point inspections they claim to do, because these problems shouldn't have come as a surprise. Between the constant frustration, wasted time, and lack of confidence in their service department, I got so fed up that I ended up selling my car altogether. I have never had such a consistently aggravating experience with a dealership. DO NOT GO TO SOUTHLAKE.

If I could give this place a zero I would . I dropped my car off for a repair , I had a radiator leak, no lights on , no engine light. They ran a full diagnostic test , I had no major problems whatsoever . I pick my car up Friday , the next day every light on my dash came on. I took it to autozone because at that point , my engine light did come on . They diagnosed it as a mass air flow sensor . I took it back to Nissan yesterday and said it wasn’t their fault, and we had to pay , ... Read More

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Google - Jun 2, 2026

If I could give this place a zero I would . I dropped my car off for a repair , I had a radiator leak, no lights on , no engine light. They ran a full diagnostic test , I had no major problems whatsoever . I pick my car up Friday , the next day every light on my dash came on. I took it to autozone because at that point , my engine light did come on . They diagnosed it as a mass air flow sensor . I took it back to Nissan yesterday and said it wasn’t their fault, and we had to pay , okay . Not to mention I had my car fully serviced with what they recommended I needed from the diagnosis, thinking I’m protecting my car for a longer life . So the fact the diagnosis didn’t pick up on that it crazy , When I go to pick my car up , they said I needed a new transmission! I just had a full diagnosis and even to autozone , my car was not reading that code whatsoever. I have the paper work and it’s timestamped. Instead of taking accountability, they quoted me a 7,000 quote, and said they give us a 300 dollar discount, which In my opinion is admitting fault to some degree . This is very deceptive practices on top of that my child fathers who bought me the car is disabled , I felt like we were preyed on . Even when I dropped it off that morning they said it wasn’t reading those codes , it didn’t at autozone , or the full diagnosis we paid 225 for , and 1500 for repairs out of pocket , no financing option . I do plan on taking legal action and involving the better business bureau because this was very deceptive, lazy, and discriminatory . The manager was very snoody and arrogant about the situation . They messed up TWICE , and we paid the price . I can’t believe this , now I’m out of a car , from a simple repair . I don’t even want the car after a major issue like this , whose to say they will even fix it right ? . I have work and child and limited transportation. I tried to take it home , I couldn’t even get down the street my car wouldn’t accelerate and I had my child in the car attempting to get on a busy highway . They pulled it back this morning with no issue. I just hope and pray nobody else experiences this and I will go above and beyond , take it to social media (which I have a loyal following, I’m a author, and written several books and I have a podcast) . I’ve had this car for almost 5 years , I got it as a push gift when I had my first child , so this is very intimate to me and I’m passionate about it and I won’t give up ! Just like you all have families , We do as well and you all are playing with peoples lively hood . We are in a recession!

This is the worst service I have ever received from a dealership service department. I brought my Mitsubishi Outlander 2022 in for a simple service: a battery replacement and oil change. My battery had died after my kids accidentally left the door lights on, and the car was jump-started with no issues. Before dropping it off, everything in the vehicle was working perfectly — whole control climate panel was normal (AC, heat, defrost, heated seats, and heated steering wheel, AC was on in our way there.) I dropped the car off on Thursday morning and picked it up later that same day. ... Read More

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Google - May 2, 2026

This is the worst service I have ever received from a dealership service department. I brought my Mitsubishi Outlander 2022 in for a simple service: a battery replacement and oil change. My battery had died after my kids accidentally left the door lights on, and the car was jump-started with no issues. Before dropping it off, everything in the vehicle was working perfectly — whole control climate panel was normal (AC, heat, defrost, heated seats, and heated steering wheel, AC was on in our way there.) I dropped the car off on Thursday morning and picked it up later that same day. Shortly after driving away, I noticed that the control panel was unresponsive and nothing could be turned on. I returned immediately and spoke with Justin, and told to come back the next day since they’re about to close and they cannot inspect my car right now. On Friday, I returned and spoke with Brian. They did inspect the vehicle, but after 2 hours of waiting , they said they couldn’t figure out what was causing the issue. I was told that the technician who worked on my car the day before was not available, so I have to return again on Monday. On Monday morning, I dropped off my car again and returned around noon. At that time, I was told they were still inspecting the vehicle and did not yet know what was causing the issue. They said they would call me once they had more information. I explained that I needed a rental vehicle because I had to pick up my kids from school and could not keep going back and forth to the dealership, especially with an infant. I spoke with Brian and Justin, and they told me they had spoken with the manager, Tony, who initially refused to provide a rental. After repeatedly explaining that my car was working perfectly before the service and that something must have happened while it was in service , After giving me a really hard time, they eventually agreed to provide me with a car to go home with. The next day Tuesday , I received a call informing me that the entire climate control panel needs to be replaced. However, the part is currently on backorder. I was then told I needed to return the rental vehicle and pick up my car, even though the issue was not resolved. I spoke directly with the manager, Tony, and explained that I need a rental vehicle until my car is fully repaired. He responded by saying that my car is still running and that the climate control not working , it’s not a big deal . And he was so rude . I explained that I have three children, including an infant, and always on the road The climate control system is essential because it controls heating, air conditioning, and most importantly defrost,. This creates serious problems for me in both cold and hot weather. The climate control system in a vehicle is not just for comfort —Without a working climate control system, my windshield becomes foggy in the rain . . When the windshield fogs up, my I cannot clearly see the road, .!!!! This creates a serious safety risk !!! My main frustration is not just the repair itself, but how this situation has been handled — the repeated visits, , and refusal to provide a rental even though the issue appears to have occurred immediately after service.

On March 30, 2026, my wife and I purchased a 2026 Nissan Rogue from Southlake Nissan in Merrillville, Indiana. What should have been a positive experience instead became one of the most unprofessional and upsetting dealership interactions we have ever encountered. At the time of purchase, our salesman, Jacob, told us we would receive a $1,000 incentive on the vehicle. Immediately after stating this, he walked away and the Finance Manager, Jim, approached us. Jim claimed he had a “better deal” for us, which turned out to be an aggressive attempt to sell us an extended warranty. My wife declined the warranty multiple times, ... Read More

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Google - Apr 18, 2026

On March 30, 2026, my wife and I purchased a 2026 Nissan Rogue from Southlake Nissan in Merrillville, Indiana. What should have been a positive experience instead became one of the most unprofessional and upsetting dealership interactions we have ever encountered. At the time of purchase, our salesman, Jacob, told us we would receive a $1,000 incentive on the vehicle. Immediately after stating this, he walked away and the Finance Manager, Jim, approached us. Jim claimed he had a “better deal” for us, which turned out to be an aggressive attempt to sell us an extended warranty. My wife declined the warranty multiple times, yet Jim continued to ask repeatedly, ignoring our clear answers. His persistence escalated to the point where my wife stated she would walk away from the entire purchase if he did not stop. When we asked for a full breakdown of the purchase details before signing, Jim told us we could not see that information until after we signed the documents. We left the dealership feeling pressured, offended, and extremely dissatisfied. Once home, we reviewed our paperwork and discovered that the $1,000 incentive Jacob promised us was not included. On April 14, I received a Nissan survey and completed it the following day, scoring the dealership low due to the missing incentive and the negative interaction with the finance manager. On April 17, Jacob called me to ask why I had submitted a negative survey. I was surprised to receive a call from him directly, as I expected any follow up to come from a manager or from Nissan corporate. As I attempted to explain my concerns, he became hostile, raised his voice, and screamed, “I’ve listened to you talk long enough—now you’re going to listen to me talk.” He repeatedly interrupted me, spoke over me, and even threatened to “write a customer review” about me. When I asked to speak with a manager or for contact information for one, he refused and then hung up on me. I then called the dealership to speak with a manager about the way Jacob spoke to me and his threat to “write a customer review” about me. I was connected with Sam, the sales manager. From the moment he answered, his tone was rude and confrontational. As I explained the situation, he suddenly accused me of “talking over him and cutting him off” despite the fact that I was still in the middle of explaining the events. Sam repeatedly tried to pressure me into saying that the survey should not reflect my full experience but insisted should only be about my experience with Jacob. He repeated several times that I was “messing with Jacob’s livelihood” by scoring the survey low. He then mocked me by saying, “I’m so sorry your little feelings got hurt because the finance manager asked one too many times about an extended warranty.” When I asked for contact information for someone above him, he refused and hung up on me as well. Later that evening, I went back through my email and located the survey. The email states the following: “Nissan would like to hear more about your experience. We encourage you to respond to this purchase follow-up survey for your new 2026 Rogue purchased at Southlake Nissan Inc on 03/30/2026." If the survey I completed was meant to evaluate only my interaction with the Jacob, then the email I received was misleading. I do not understand why Sam was so persistent in his attempts to make me change my stance, as I did not agree with him. The survey was to reflect my total experience as per the email. Due to the treatment from the dealership, I don't feel comfortable bringing my vehicle there for service. I am also concerned that, because the lifetime powertrain warranty is offered only through this dealership and not Nissan, I may lose that coverage since I cannot return for service. This is especially disappointing, as the lifetime powertrain offer was a major factor in my decision to purchase the vehicle. Since my attempt to resolve this matter with dealership management have been unsuccessful, I have contacted the Nissan corporate offices.

Totally sucks . Im buying at a small town dealership now

Waited over an hour for a scheduled oil change and tire rotation, never touched the car. Whole time watched a technician stand around on his phone doing nothing for over an hour. Never having service done again at Southlake Nissa in Merrillville. Thought maybe I'd recieve a phone call but instead sent me a follow up on how my visit went and how you appreciated my business. What a joke!

Hector help me through the entire buying process. He was patient and listened to all my concerns and questions.

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sent my fiancee up there yesterday thinking because she was already pre approved it would be an easy experience for her. They kept pressuring her to do a credit app and she refused because she already had financing. These guys get the last 4 of her ssn and run her credit WITHOUT her permission. If you have to reduce to doing that i recommend staying away from this dealer. I even called to speak with a manager and wasn't shocked when no one called back.

Pulled so many of the typical dealership tropes, the worst of which was that the price of the cars on Autotrader was about $2000 less than what they were selling the car for. I believe a car on their website was also listed lower than they were selling it for. I will give credit though, when negotiating dealers typically make you wait forever while the salesman fights the super mean boss on your behalf, whereas here the super mean boss just insulted me to my face.

“Maybe you should ask your husband” My husband is 6'6" and often has a hard time finding a car that he can comfortably sit in. As I had a 2018 Nissan Rogue that I loved I thought lets go to Nissan to see what works for us and finally have a car my husband can comfortably sit in. Josh was great at helping us find a car and when I finally decided to come in to buy the car that's when things went south. I had an extremely frustrating and frankly unacceptable experience at South Lake Nissan, thanks entirely to ... Read More

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Google - Jan 31, 2026

“Maybe you should ask your husband” My husband is 6'6" and often has a hard time finding a car that he can comfortably sit in. As I had a 2018 Nissan Rogue that I loved I thought lets go to Nissan to see what works for us and finally have a car my husband can comfortably sit in. Josh was great at helping us find a car and when I finally decided to come in to buy the car that's when things went south. I had an extremely frustrating and frankly unacceptable experience at South Lake Nissan, thanks entirely to the Financial Manager, Jim Menz. I was ready to purchase a vehicle and made my position crystal clear—I did not want the extended warranty. Despite saying “no” more than 15 TIMES, Jim continued to pressure me, I even asked "Are you saying the only way I will be able to purchase this car is to buy a warranty?" He said, "No I'm not saying that." Okay then I DONT WANT IT! NO IS A COMPLETE SENTENCE. However Jim refused to move forward unless I agreed to buy it - of course at this point I had already paid my deposit. This felt less like a sales conversation and more like coercion. When I continued to stand my ground, the interaction took an even more inappropriate turn. Then Jim said it, “Maybe you should ask your husband” . That comment was not only irrelevant, as I am the one buying and paying for the car, but also incredibly insulting. I am fully capable of making my own financial decisions, and suggesting otherwise in 2025 is unacceptable. Let me be very clear: That comment was completely inappropriate, condescending, and offensive. I am an adult, and fully capable of making my own financial decisions. My spouse’s gender or existence had absolutely no relevance to the transaction. The remark came across as dismissive and disrespectful, and it had no place in a professional business setting. High-pressure tactics are bad enough. Being talked down to and patronized while trying to complete a purchase is unacceptable. No customer should have to endure repeated badgering, refusal to proceed with a sale, or personal comments simply because they won’t agree to unnecessary add-ons. I ultimately completed the purchase despite this behavior thanks to another Manager Sam who helped make Jim stop pressuring me—but I would never return, and I strongly warn others to be cautious. If South Lake Nissan allows their finance managers to bully customers and make inappropriate remarks, that reflects a serious failure of leadership and accountability. 2 days after buying my car, I noticed thick white exhaust coming from my car that I have driven less than 30 miles on. I then noticed my car was shaking when accelerating and also noticed thick black burnt oil marks on the ground that splattered from my exhaust. At this point I am LIVID, cars are a major financial purchase, and to buy one to then have problems less than 2 days after the purchase was made... As the car was a Kia I ended up going to Kia with my car for repairs. See Kia's reviews if you want to see how that went.

I was interested in an Armada and they listed vin JN8AY3DB0T9121870 at $6k below MSRP as some other dealerships have. Stopped in and met Richard who was very nice. When I asked to confirm the price, everything changed and now that price was not available, though it's still listed as such. Called another dealer and they said they'd be happy to honor that same price! Beware, and it makes me wonder if their service department is just as shady?!

I am coming back on here to leave an updated review. I was pleased with the way Brandon handled my car sale at first, but come to find out a week later that the bank pulled my loan offer and unless we made a new deal with a different loaner, I would have to turn the car back in. When I came back in with my BF to discuss the new loan offer I was told that only my cosigner would be on the loan and I wouldn't be. When we told Jim we were not comfortable with this ... Read More

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Google - Jan 22, 2026

I am coming back on here to leave an updated review. I was pleased with the way Brandon handled my car sale at first, but come to find out a week later that the bank pulled my loan offer and unless we made a new deal with a different loaner, I would have to turn the car back in. When I came back in with my BF to discuss the new loan offer I was told that only my cosigner would be on the loan and I wouldn't be. When we told Jim we were not comfortable with this he then started to repeatedly badger my BF (cosigner) and began to guilt trip him insinuating that he would be a bad significant other if he didnt take the full load of the car loan. He was also asking very personal questions about our relationship. This went on for over 20 minutes before we walked out. I came back in to give Jim the keys and then was told that "I should seriously be reconsidering things with my BF..." Talk about extremely unprofessional. And thats not even the rest of it. We told Jim that he was only allowed to rerun our credit at the Max a couple of times to look for approvals. Here we are two weeks later and come to find out I have 13 INQUIRIES for car loans. I'm absolutely furious. Kind of glad I don't have my Nissan anymore. I will NEVER have coming back here.

Was very rude and unprofessional trying to push me to buy when I made it clear I wasn't going to. Then made comments to my gf about me. Oh ya also ran my credit way more then I okayed them too. And you don't want to have Jim help you with finance.

Thank you to Brian the service advisor and his techs for helping me try to figure out what is going on with my Nissan Z

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He was very nice and professional. Will sold my husband a new rogue . Thank you

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Had truck serviced, I bought a brand new tire 6 weeks prior. And was told all tires are 7/32. I was a mechanic fir 29 years, so your service tech and advisors need to stop yanking my chain. I have to go over the vehicle to make sure it's done right. They have done this to me, my wife's rogue, and her sons sentra

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I would definitely recommend this dealership to anyone. Our salesman Branden was very friendly, knowledgeable and helpful.

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Informative He kept me informed with the issue with my car. Helped me by giving me a 10 percent discount.

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I bought my 2022 Ram Limited rom out of state. The process was smooth and the staff were very cordial, However, I was relying on them and a 3rd party inspector to give me feedback on the vehicle I was buying. Both missed that the dashboard was bubbling a lot. I ended up buying an expensive bumper to bumper warranty and was told after the fact that it didn't cover that item when I asedk specifically prior to purchasing if bumper to bumper bent everything and was told yes. it's on me as I signed the paperwork but you'... Read More

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DealerRater - Dec 20, 2025

I bought my 2022 Ram Limited rom out of state. The process was smooth and the staff were very cordial, However, I was relying on them and a 3rd party inspector to give me feedback on the vehicle I was buying. Both missed that the dashboard was bubbling a lot. I ended up buying an expensive bumper to bumper warranty and was told after the fact that it didn't cover that item when I asedk specifically prior to purchasing if bumper to bumper bent everything and was told yes. it's on me as I signed the paperwork but you'd hope that they would not just say everything and say why don't you read the exclusions or tell me what the exclusions are.

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It's very professional, and informative to the customers, they let u know how's the work on ur car is going

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Excellent. Went over everything that they checked and serviced Answered all of my questions thoroughly

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I have a great experience any time Brain helps me. He is very knowledgeable and guided me because I am clueless.

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Good customer service and work. I went on for an oil change and they discovered brakes were out. They immediately addressed the issue and resolved it.

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Very helpful and knowledgeable Answered all my questions responded to calls quickly and was polite

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All was good ???? Weather was bad that day and I had to go pick up my husband from dialysis so I had to return the next day for my service to be completed and all went well ????????

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Did alot of warranty work (motor) the customer service was bad didn't know what was going on with my car nobody would answer the phone most of the time

Always get great service They are the best dealership, they take care of their customers

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Always polite and work hard to make things the way it should be. Nick and Justin kick xxx..

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Always welcoming experience n greeted with smile and how I'm doing Offer area for customer seating and free water to quench thirst

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My wife and I have been buying vehicles from this dealership for 27 years and always have had a wonderful experience

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I strongly dislike buying cars. However, your salesman Joe Dicesare made this experience very good. He was also accommodating in his efforts.

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It was very good 5 It was great service. Everyone was friendly and answered all our questions

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Experience is always good. Last time service took 2 hours for an oil change and tire rotation

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Fantastic dealership! Jacob Flores was our salesman and he was awesome! Very professional and attentive to our needs. I highly recommend!

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Experience has historically been very good but this time the team recommended future service for an issue which does not exist.

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Better than the Schererville dealership. Customer service at the Nissan Merrillville dealership is way better than the customer service at the Schererville dealership.

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Jenna was extremely helpful through the whole process. Go see her for your next vehicle.

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Josh was so kind, understanding, and sweet to me thru the whole process. Even when the deal was going south he still held the door open for me and walked me to my car. He is a great salesman taught how to treat people by his dad. I think I have made a good friend.

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They're always friendly. I have been going to Southlake Nissan for years and I've never had any complaints!

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When we had no hope to getting a vehicle, Will and his manager came through. We are so thankful!

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