When I drove in with my 2014 Nissan Altima the salesperson walked out and greeted me. He asked how he could help and I explained I was having trouble keeping the car between the lines. He showed me where to go for the service department and by the time I drove it, he was waiting with the service manager. The problem was determined to be that the left rear strut had broken--good news it was covered by warranty. The service manager said it would not be ready today and the sales person asked if I would be interested in trading up. I told him I thought I might be upside down in what I owed; but if the numbers worked out I would consider it. The sales person escorted me tot he service waiting area. In a very short time he was back saying he was moving me up and took me to his table. A brief time later the sales manager came and said they had two cars I might be interested in and I chose the 2019 Nissan Altima. It is red and a beauty of a car. After the test drive, I was sold if the numbers aligned. They were close enough and I drove home with my new car. As a woman, I have never received such wonderful service and I want to thank my sales person, Chris Lindzy. Chris helped to make an unfortunate situation into a pleasant experience, He listened to me and made me feel very comfortable. If I ever give up this beautiful red Nissan Altima, I will see Chris for the next vehicle.
